Life Events' Glassboxx eReader FAQs

Welcome to Life Events' Glassboxx e-reader frequently asked questions page. Glassboxx is a versatile e-reader platform that allows you to access and enjoy our eBooks. Below are some common questions and answers to help you maximize your reading experience.

Getting Started

What is Glassboxx?

Glassboxx is an e-reader platform that allows you to access and enjoy eBooks. Reading apps are available for Android, iOS, Mac, and Windows.

What type of device can I use with eBooks hosted on Glassboxx?
The Glassboxx app is compatible with Mac and Windows computers,  iOS and Android phones and tablets.
What eBook formats can be purchased?

There are two formats for Life Events' eBooks formats: fixed layout eBooks and reflowable ePubs. Look for the label on the detail page. Fixed-layout books work best on larger devices like tablets and computers. 

Using a Free Token

I have a token to get a free book. How do I redeem it?

To get your eBook, go to glassboxx.com/token and enter the digital token you received. Next, create a Glassboxx account or log into your existing Glassboxx account using your email address.


Use the link on the confirmation page to download the Glassboxx app to your device. Log in with your email address—your free book(s) will be in MY BOOKS.

How can I get a free book?
Individuals or companies providing health education services usually sponsor and distribute free books. Contact your provider to ask if they offer any of Life Events' books.

Buying and Accessing Books

Where can I purchase Life Events' eBooks?
Life Events' eBooks can be instantly previewed, purchased, and downloaded here

Are you looking for a business solution to provide books to your clients? Learn about our B2B bulk sales options here.
I just bought an eBook. What do I do now?
First, get the Glassboxx app from here: https://glassboxx.com/download-the-glassboxx-app/

If you don't already have the Glassboxx app:
  • Go to the iOS App Store or Google Play Store to download the Glassboxx app to your smartphone or tablet. For the desktop app, download from: https://glassboxx.com/download-the-glassboxx-app/.
  • Next, open the Glassboxx app, enter the same email address you used to purchase the book (no password is required), and tap LOGIN. (You will then be sent a verification code to your email address.)
  • Please enter the verification code sent to your email and tap VERIFY ME
  • Your eBooks should now be visible on the MY BOOKS screen.

If you already have the Glassboxx app:
  • Open it on your device. Your new eBook purchase will be displayed with previous purchases on the MY BOOKS screen. Just tap on the cover image to start reading your new books.
Can I buy more than one copy of an eBook?

In the Life Events eBookstore, customers can purchase only one of each title during checkout. To buy multiple copies of titles for distribution to clients or patients, customers should contact sales@lifeeventsinc.com for details.

Can I buy and give eBooks as a gift to someone else?

Yes. In the Glassboxx checkout, the purchaser selects the "Is this a Gift" option and enters the email address of the recipient of the gift and a gift message. The purchaser pays, completes their purchase, and receives a gift order confirmation email from Glassboxx. The gift recipient also receives an email from Glassboxx to let them know they have received a gift and instructions on using the Glassboxx app to download and enjoy it.

Can I give or share my book with somebody else?

Copying, sharing, and printing of books are not permitted. These restrictions are to protect the rights of the authors and publishers. Each reader will need their own book.

Reading and Accessing eBooks

How do I read an eBook?

In your Glassboxx app, go to "My Books." Tap on the cover of the eBook you want to read. It will open where you last left off if you've started reading it. If it's a new book, it will open at the beginning.

How can I find a list of the contents?
There is a table of contents in the book's first few pages. The Glassboxx app also provides a navigation menu. Open your eBook, click the hamburger menu (☰) in the top navigation bar, and scroll through the CONTENTS list.
How do I access my eBook(s) offline?

You'll need to download the ebook to your device to read it offline (without an internet connection). Log in to the Glassboxx app while your device has an internet connection, and open your book for it to download. Then, you can switch your device to airplane mode or an offline setting while maintaining access to your eBook.

I have a new phone, tablet, or computer. How do I transfer my books to it?

Download the Glassboxx app from the app store onto your new device, log in with the email address used when you purchased your books, and you'll find them in MY BOOKS.

Can I read my books using other apps or devices, like Kindle, Kobo, Apple Books, or Google Play Books?

Glassboxx is a standalone platform, and book compatibility with other apps or devices may vary. When books are available on another e-reading platform, you'll see other purchase options on the book's detail page.

Can I use more than one device to read my books?

You can read your books on up to 6 devices. When you start reading on your tablet and then open your account on your computer, it will open where you left off last.

Using Glassboxx App Features

How do I highlight text in my ePub on a phone or tablet?
Tap and hold the text to highlight, and tap HIGHLIGHT on the pop-up that appears near the text. The selected text is now in yellow. To change the color, double-tap the highlighted text and choose a different color from the pop-up. Your highlights are retained even if you close and reopen the ePub.
How do I change the appearance of the eBook I'm reading?
Please note that fixed-layout eBooks do not allow changes to appearance settings. These books are more like PDFs. You can zoom in to see the content larger on your device's screen. 

With ePubs, you can set your reading preferences from dark mode to font size, spacing, and more. After opening an ePub, click the Settings cog wheel in the top right-hand corner of the e-reader screen. The menu will display where you can make many changes to suit your reading preferences. Under "Advanced," use "Publisher's default" to honor the book's original formatting. Some of the items you have control over include: 
  • Brightness
  • Font size and style
  • Screen color (default, sepia, night modes)
  • Screen scrolling vs swipe
  • Left-justified or full-justified pages
  • Columns (auto, single, or double)
  • Margins (distance from the edges of the device)
  • Word spacing, letter spacing, and line height

After making your required changes, click in the body of the eBook to close the Settings menu. These options are only available for reflowable ePubs. We recommend you experiment with the settings to find what you like the most.
How do I add a note to my eBook on a phone or tablet?

To add an annotation, tap and hold the desired text, and tap NOTES on the pop-up that appears. Enter your note below the selected text and save it. The note pop-up will close, and you will see the selected text highlighted in grey. To view your saved notes, tap the grey highlighted text and then the NOTE icon. Your notes are saved and can be revisited whenever you reopen the ePub.

How do I delete books I've already downloaded?

Tap the hamburger menu (☰) and then go to MY DOWNLOADS for the manage downloads screen. Here, you can select individual books or every book you've downloaded and tap REMOVE DOWNLOADS to delete them and free up space on your device.

Can I search the content of the eBook?

Yes. In the top menu bar, use the magnifying glass to open the search function—type in the word or phrase. If you don't find what you're looking for, shorten the search term to only a word or two. Selecting one of the results will take you to its page in the book.

How do bookmarks work?

To bookmark a page, click the bookmark icon in the top bar. Type in a label of your choice and save. To see your saved bookmarks, tap to display the navigation guides, click on the hamburger bar (☰) in the top menu, and click on the bookmarks tab. All saved bookmarks are listed here.

Troubleshooting

I'm having trouble logging in to the app. What should I do?
If you're having trouble logging in, verify you're using the same email address you entered when purchasing the eBook.

Once you've entered the correct email address, Glassboxx sends an email with a verification code to your email address. The subject line of this email will say, "Your Glassboxx verification code." Make sure to check your spam folder for this email.

Copy and paste the email verification code into the Glassboxx app's verification screen and tap VERIFY ME. The app will open to the "MY BOOKS" page when this is successful. If you continue having problems, email support at glassboxxhelp@firstygroup.com.

Where's my password or verification code for the Glassboxx app?
No password is necessary to read our eBooks on the Glassboxx app. After entering your email address on the app login screen, we send the verification code to the email address you entered. The Glassboxx email has the subject "Your Glassboxx verification code." Copy/paste the code from the email into the verification screen, and then you can start using the app to read your book.

If you don't see the verification email after a few minutes, please check your spam and junk mail folders.
My device uses an older operating system. Is that a problem?
Once Android or iOS operating systems near the end of life (typically 3 years from the OS release date), manufacturers stop releasing operating system updates. That may cause apps not to work as expected on your device.

Experiencing a 009 error code when downloading a book happens because an older operating system is detected. Please update your device to the latest operating system version to resolve this. If the problem persists after you have upgraded, then please get in touch with us.
I get a "Sorry, an error has occurred" message. What should I do?

The first step is to uninstall the Glassboxx app and restart your device (this step is important to delete any cached files). Next, reinstall the Glassboxx app and log back in. These steps will resolve most problems. Your books are tied to your email address and will be re-populated to the app.

Why am I seeing strange text when using the browser reader in Safari and MacOS?

If you're using the browser reader and see strange or jumbled text in your ebook when using Safari on Mac computers, please set your ZOOM setting in Safari to "Actual Size." If you need to increase or decrease the font size to make your reading more comfortable, please use the font size settings inside the e-reader (only available for reflowable ePubs).

Why am I seeing overlapping text on Android devices?

Check your Android device's font size and style in the DISPLAY SETTINGS. Decrease the font size until the overlapping text resolves. This issue happens when a device is using a larger system font. You can usually adjust this in your device settings menu.

My eBook isn't downloading. What should I do?

Verify your device is connected to the internet by wifi, 4G/5G, or a hard-wired connection. If the device is connected with a reasonable connection speed, try switching to a different network. There can be wifi or other network configurations that prevent downloads.

The Glassboxx app crashed; what should I do?

If the app has crashed, please uninstall the Glassboxx app and restart your device (this is important to delete any cached files). Next, reinstall the Glassboxx app and log back in. If this does not resolve the crash, verify your device is running the latest versions of Android or iOS, and then reinstall the Glassboxx app if necessary.

What do I do if I have more questions?

If you have additional questions, you can access the Glassboxx FAQs in the hamburger menu (☰) on the app or reach out to customer support at glassboxxhelp@firstygroup.com or help@lifeeventsinc.com for further assistance. Note: Include information about your device brand, model, and operating system version, plus a screenshot or video of the issue so we can provide better assistance.

Do you provide health education services?

Visit our healthcare page to learn more about purchasing user license and customization for any of our solutions for distribution to your clients.

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